If for any reason you are not satisfied with your purchase, we offer the possibility to request a refund within 14 days from the date of receipt of the product. Here's how to proceed:
1. Conditions for Refund Request You can request a refund in the following cases:
Damaged Product: If the product received is damaged or has manufacturing defects. Wrong Product: If you have received a different product than the one you ordered. Customer Dissatisfaction: If the product does not meet your expectations.
2. How to Request a Refund To initiate a refund request, follow these steps:
Send us an Email: Contact us at servizioclienti@nibeclothing.it within 14 days from the date of receipt of the product. In the message, specify your order number, the reason for the refund request and, if applicable, attach a clear photo of the damaged or incorrect product. Product Verification: If your refund request is for a damaged or incorrect product, our team will verify the information you provided and, if necessary, request additional details. Refund Approval: Once we have received all the necessary information, we will confirm the approval of the refund via email. The refund will be processed within a maximum of 14 working days from confirmation.
3. Additional Conditions
No Physical Returns: It is not necessary to physically return the product. Once approved, the refund will be issued directly to the original payment method used for the purchase. Refund Times: The time it takes for the refund to be credited to your account may vary depending on your bank or payment method provider.
4. Contacts For further information or assistance with your refund request, you can contact us at servizioclienti@nibeclothing.it.
