Refund Request

If for any reason you are not satisfied with your purchase, we offer the possibility to request a refund within 14 days from the date of receipt of the product. Here’s how to proceed:

1. Conditions for the Refund Request
You can request a refund in the following cases:

Damaged Product: If the product received is damaged or has manufacturing defects.
Incorrect Product: If you received a product different from the one ordered.
Customer Dissatisfaction: If the product does not meet your expectations.

2. How to Request a Refund
To initiate a refund request, follow these steps:

Send Us an Email: Contact us at servizioclienti@nibeclothing.it within 14 days from the date of receipt of the product. In the message, specify the order number, the reason for the refund request, and, if applicable, attach a clear photo of the damaged or incorrect product.
Product Verification: If the refund request is related to a damaged or incorrect product, our team will verify the information provided and, if necessary, will request further details.
Refund Approval: Once we have received all the necessary information, we will confirm the approval of the refund via email. The refund will be processed within a maximum of 14 working days from the confirmation.

3. Additional Conditions

No Physical Return: It is not necessary to physically return the product. Once approved, the refund will be issued directly to the original payment method used for the purchase.
Refund Timing: The time required for the refund to be credited to your account may vary depending on your bank or the payment method provider.

4. Contacts
For further information or assistance with your refund request, you can contact us at servizioclienti@nibeclothing.it.