Orders and Products

Can I purchase multiple brands in a single order?
Yes. Our selection includes both items from our own line and products from partner brands. They can all be purchased together in the same order, with maximum ease.

Are the items original?
Absolutely. All the products on the site are original, carefully selected, and supplied by official brands and distributors.

Shipping

What are the shipping times?
Times may vary depending on the destination:

• Italy : 2–5 working days.
  
• European Union : 5–10 working days.
  
• Rest of the world : 10–20 working days.
  

How much are shipping costs?
Shipping costs depend on the product type and destination country. The exact amount is always calculated during checkout, before confirming the order.

Do you ship internationally?
Yes. We ship internationally. Costs and delivery times vary depending on the destination country.

Returns and Refunds

Can I return an item?
Yes. You can request a return within 14 days of receipt, provided the item is intact, unused, and has its original tags.

Can I exchange a product for another?
No. We do not handle product exchanges. We only offer refunds for purchases if the item is returned in perfect condition.

How is the refund handled?
After the return has been verified, the refund will be issued to the same payment method used for the purchase. Processing times may vary depending on the bank or payment provider.

Payments

What payment methods do you accept?
We accept major electronic payment methods: credit cards, prepaid cards, PayPal, and other secure systems. All transactions are protected and encrypted.

Is the payment secure?
Yes. We use certified systems that guarantee maximum protection of personal data.

Sustainability

Does my purchase contribute to environmental projects?
Yes. Thanks to our partnership with Sprout – The GoodAPI , for every order we plant 3 trees and remove 5 plastic bottles from the oceans , at no additional cost to customers.

Do I have to pay extra for these initiatives?
No. Environmental projects are entirely supported by us: there are no additional costs for customers.

Accounts and Orders

Do I need an account to purchase?
No, you can also complete your order as a guest. Creating an account, however, allows you to view your order history and makes future purchases easier.

How can I check the status of my order?
You will receive a code via email to check the status of your order.

Head Care

How should I wash and maintain the items I purchase?
Each item comes with a label with washing instructions. We encourage you to follow them carefully to preserve the quality and longevity of the garment.

Are the fabrics resistant to frequent washing?
Yes. Our garments are made with carefully selected materials to ensure durability and maintain their shape even after multiple washes, as long as the instructions are followed.