Orders and Products

Can I purchase multiple brands in a single order?
Yes. Our selection includes both items from our line and products from partner brands. All can be purchased together in the same order, with maximum simplicity.

Are the items original?
Absolutely yes. All products on the site are original, carefully selected, and provided by official brands and distributors.

Shipping

What are the shipping times?
Times may vary based on the destination:

• Italy: 2–5 working days.
  
• European Union: 5–10 working days.
  
• Rest of the world: 10–20 working days.
  

How much do shipping costs?
Costs depend on the type of product and the destination country. The exact amount is always calculated at checkout, before order confirmation.

Do you ship internationally?
Yes. We carry out international shipping. Costs and delivery times vary based on the destination country.

Returns and Refunds

Can I return an item?
Yes. You can request a return within 14 days of receipt, provided that the item is intact, unused, and with original tags.

Can I exchange a product for another?
No. We do not handle product exchanges. We only offer a refund for the purchase upon return of the item in optimal condition.

How is the refund processed?
After verifying the return, the refund is issued to the same payment method used for the purchase. Times may vary based on the banking circuit or payment provider.

Payments

What payment methods do you accept?
We accept major electronic payment methods: credit cards, prepaid cards, PayPal, and other secure systems. All transactions are protected and encrypted.

Is the payment secure?
Yes. We use certified systems that ensure maximum protection of personal data.

Sustainability

Does my purchase contribute to environmental projects?
Yes. Thanks to our collaboration with Sprout – The GoodAPI, for every order we plant 3 trees and remove 5 plastic bottles from the oceans, at no additional cost to customers.

Do I have to pay extra for these initiatives?
No. Environmental projects are fully supported by us: there are no additional costs for customers.

Account and Orders

Do I need an account to purchase?
No, you can complete the order as a guest. However, creating an account allows you to view your order history and simplifies future purchases.

How can I check the status of my order?
You will receive a code via email to check the status of your order.

Care of Items

How should I wash and maintain the purchased items?
Each item comes with a label containing washing instructions. We encourage you to follow them carefully to preserve the quality and durability of the item.

Are the fabrics resistant to frequent washing?
Yes. Our items are made with selected materials to ensure durability and maintain their shape even after multiple washes, provided that the indicated instructions are followed.